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FortiPAM with FortiClient relies on FortiVRS for video recording. For more information about the FortClient Side process can refer to the below KB article:
Troubleshooting Tip: General Client-side Debugging Tips/Info
By default, FortiVRS logs are not enabled. To enable logging for the FortiVRS process, configure on FortiEMS if FortiEMS is in use or edit manually on the FortiClient config file.
Option 1: Configure on FortiEMS.
- Go to Endpoint Profiles -> System Settings. Select the profile that the FortiClient applied with. Example here uses the 'Default' profile.
- Select the XML tab on the top right corner, and look for lines below:
<level>x<level>
<log_events>av,sslvpn…..<log_events>
- Ensure the level is set to 7 and PAM is included in the events entry.
<level>7<level>
<<log_events>av,sslvpn…..,pam<log_events>
- Save the setting.
- Wait for the FortiClient to sync with EMS, and the configuration on FortiClient will be updated.
Option 2: Edit the FortiClient config file.
- On FortiClient, go to settings and back up the config file.
- Open the config file with a text editor such as Notepad++. Look for the same line as in the first option. Ensure the level is set to 7 and PAM is included in the events entry.
<level>7<level>
<<log_events>av,sslvpn…..,pam<log_events>
- Save the setting. After that, restore the saved configuration to FortiClient.
- To verify that the logs are enabled, go to the path: FortiClient Installation Path\logs\trace. For example, the default installation path is C:\Program Files\Fortinet\fortiClient\logs\trace. Under the trace folder, FortiVRS files will show some logs if the debug is enabled successfully.
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