Description
This article describes the behavior when alert emails are sent to a specific email address; the test always returns a reply from noreply@FortiPAM_IP_Address.
Scope
FortiPAM.
Solution
Customized configuration will be as per the example below:
- SMTP server : 10.10.20.1
- FortiPAM IP : 10.10.20.2
- Email address : lab@fortinet.de
Run the debugs to confirm if the intended behavior is seen:
diagnose debug reset
diagnose debug enable
diagnose debug console timestamp enable
diagnose debug application alertmail -1
diagnose log alertmail test
diagnose debug disable
Results from debugs:
2025-10-17 16:17:54 mail_info:
from:10.10.20.2 user:noreply
2025-10-17 16:17:54 mail_info:
reverse path:noreply@10.10.20.2
user name:noreply
This is expected behavior for all options where the event subscription is set to a custom email address.
This is fixed in the upcoming release of FortiPAM v1.8.0.
