FortiNDR (on-premise)
On-premise where solution process and store data on customer’s network. Supports Netflow and OT deployments.
cysaw
Staff
Staff
Article Id 297263
Description This article describes the FortiNDR VM license validation issue on Public Cloud
Scope

FortiNDR.

Solution

If running the CLI command 'diagnose sys vm' on the FortiNDR and the error 'Status:     6 (Invalid License: No matching IP.)' is visible, try this solution:


diagnose sys vm

System Time:  2024-01-21 21:03:54 PST (Uptime: 0d 0h 3m)

UUID:       954fc96ce21b4a05389db80954a91689

File:       VM license file is valid.

Resources:  8 vcpus/16 allowed

Management IP: 192.168.21.8

Registered: 0 (False)

Expiry:     Fri Mar 22 01:00:00 PDT 2024

Status:     6 (Invalid License: No matching IP.)

 

Access the Fortinet Support portal and change the IP address of the FortiNDR VM license from any IP address to 0.0.0.0:


cysaw_0-1706833042238.png

 

Download the new VM license file from the support portal and re-upload it to the FortiNDR on the Public Cloud.

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