Description | This article describes the FortiNDR VM license validation issue on Public Cloud |
Scope |
FortiNDR. |
Solution |
If running the CLI command 'diagnose sys vm' on the FortiNDR and the error 'Status: 6 (Invalid License: No matching IP.)' is visible, try this solution:
System Time: 2024-01-21 21:03:54 PST (Uptime: 0d 0h 3m) UUID: 954fc96ce21b4a05389db80954a91689 File: VM license file is valid. Resources: 8 vcpus/16 allowed Management IP: 192.168.21.8 Registered: 0 (False) Expiry: Fri Mar 22 01:00:00 PDT 2024 Status: 6 (Invalid License: No matching IP.)
Access the Fortinet Support portal and change the IP address of the FortiNDR VM license from any IP address to 0.0.0.0:
Download the new VM license file from the support portal and re-upload it to the FortiNDR on the Public Cloud. |
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