Troubleshooting Tip: Upgrade fails with license requirement error

[cmaheu]

Description	This article describes the behavior where the following error is displayed during an upgrade: --- Upgrading to this release requires a FortiNAC License. The install process will exit now. Please contact your Support representative for assistance. --- Newer versions require the FortiNAC license key to be installed. If this error is displayed, the appliance has an older key.  See Upgrade Requirements in the Release Notes.
Scope	FortiNAC versions 9.4.3+, FortiNAC-F 7.2+, FortiNAC-F 7.4+.
Solution	Customers with a FortiCare account and appliance support coverage can download a new key from the Customer Support Portal at: http://support.fortinet.com. Important:  Download using the 'Get the License Key File' link next to 'FortiNAC License File Download'. Ensure the correct UUID and eth0 MAC address of the appliance are reflected in the product record. For details on how to obtain UUID/MAC information and download the new keys, see the 'Update Keys Due to UUID/MAC Change' section in the License Upgrade Guide. Contact Customer Service for further assistance. Maximum versions: Customers that are unable to download new keys from FortiCare will be able to upgrade to the following versions (but no higher): 9.4.2 9.2.8 9.1.10