NOTE: FortiNAC is now named FortiNAC-F. For post-9.4 articles, see FortiNAC-F. FortiNAC is a zero-trust network access solution that provides users with enhanced visibility into the Internet of Things (IoT) devices on their enterprise networks.
This article discusses the behavior where FortiNAC systems are unable to download the following: Auto-Definitions. Software updates. Agent packages.
Scope
FortiNAC
Solution
1) In the GUI, navigate to System -> Settings -> Updates -> System. 2) If the user and Password fields are not populated, contact Support for the credentials.
