Troubleshooting Tip: UI errors when license has e...

FortiNAC

NOTE: FortiNAC is now named FortiNAC-F. For post-9.4 articles, see FortiNAC-F. FortiNAC is a zero-trust network access solution that provides users with enhanced visibility into the Internet of Things (IoT) devices on their enterprise networks.

Article Id 201800

Description

This article discusses errors observed when accessing the Administration UI with an expired license.

The following messages may be displayed:

"Secure Connection Failed"
"HTTP failure response"
"You do not have permission to access this page"

Scope

Version: 8.x, 9.x

Solution

Review the License Information Dashboard panel in the UI for the expiration date.

Alternatively, access the appliance CLI and review /bsc/logs/output.master for messages indicating the license has expired.

If expired, contact Sales to renew.

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Contributors

cmaheu
Anonymous

Broad. Integrated. Automated.

The Fortinet Security Fabric brings together the concepts of convergence and consolidation to provide comprehensive cybersecurity protection for all users, devices, and applications and across all network edges.

Troubleshooting Tip: UI errors when license has expired