1) Record API call submitted and response.
Example:
POST https://myfortiNAC.mydomain.com:8443/api/v2/device/snmp
body
{
"containerID": 1111,
"ipAddress": "10.10.10.10",
"snmpProtocol": "SNMPv3-AuthPriv",
"snmpUsername": "FortiNAC",
"snmpAuthenticationProtocol": "SHA1",
"snmpAuthenticationPassword": "< PASSWORD >",
"snmpPrivacyProtocol": "AES",
"snmpPrivacyPassword": "< PASSWORD >",
"cliCredentials": {
"userName": "svc.fortinac",
"password": "< PASSWORD >"
}
}
Response
{
"status": "error",
"errorMessage": "cannot contact device with this IP Address"
}
2) Enable debug. Log into the appliance CLI as root and type:
nacdebug -name RestServer true
3) Reproduce behavior.
4) Disable debug. Type:
nacdebug -name RestServer false
5) Retrieve system logs using grab-log-snapshot tool.
For instructions see the related KB article:
https://community.fortinet.com/t5/FortiNAC/Technical-Tip-How-to-Use-grab-log-snapshot/ta-p/190755
6) Open a support ticket and attach the following:
- FortiNAC version (x.x.x.x).
- Reason for running the specific API call (desired goal).
- Information attached in step 1.
- System logs.
|
