Description
This article describes an error where a software upgrade aborts, stating that the appliance is running CentOS 5 even though the appliance is running CentOS 7.
Example:
"Aborting update.
This release is not supported on this appliance.
Appliances running the CentOS 5 operating system are End-of-Life.
Please contact your Support representative for assistance.
The install process will exit now."
The above behavior has been reported when multiple OS updates are present on the system. This can occur if something unusual happened during a past update, such as an update failure.
Note: Consider upgrading this appliance as CentOS 7 is end of life since July 2024.
To identify discrepancies, run the following command in the appliance CLI.
> rpm -q centos-release
Example:
> rpm -q centos-release
centos-release-7-6.1810.2.el7.centos.x86_64
centos-release-7-7.1908.0.el7.centos.x86_64
Scope
Version: 8.x.
Solution
The discrepancies can be fixed by running the following command:
> yum reinstall centos-release
Re-run the 'rpm' command to verify the discrepancy is addressed:
> rpm -q centos-release
centos-release-7-7.1908.0.el7.centos.x86_64
An error like the following may be generated:
Error: Multilib version problems found. This often means that the root cause is something else and multilib version checking is just pointing out that there is a problem.
If so, run the following commands:
> package-cleanup --dupes
> package-cleanup --cleandupes
> package-cleanup --cleandupes --removenewestdupes
> yum -y update
> reboot
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