Created on 02-13-2020 08:19 AM Edited on 01-27-2022 12:50 PM By Anonymous
Description
This article describes after upgrading to FortiNAC 8.6.2 or higher, Self-Registration no longer works. This behaviour affects accounts that do not require sponsor approval. Symptoms vary depending upon the Default Sponsor Email value in the Portal Configuration...
Symptom 1: The portal page does not allow the user to proceed after filling out the required information and clicking “Request Guest Access”. No error is presented to the user.
Self-Registration Portal Configuration:
Required Sponsor Approval = NONE
Default Sponsor Email = <blank>
Symptom 2: User is presented with the following message “Invalid Self Registration Configuration. Cannot define a defaulting sponsor and also allow anyone to sponsor”.
Self-Registration Portal Configuration:
Required Sponsor Approval = NONE
Default Sponsor Email = <email address defined>
Scope
Version: 8.6.2, 8.6.3, 8.7.0 and 8.7.1
Solution
The Fortinet Security Fabric brings together the concepts of convergence and consolidation to provide comprehensive cybersecurity protection for all users, devices, and applications and across all network edges.
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