Technical Tip: Persistent Agent credential window popup on Windows

[Hawada1]

Description	This article describes how to troubleshoot the Persistent Agent Credentials window pop-up on Windows.
Scope	FortiNAC, Persistent Agent.
Solution	After the Persistent Agent establishes communication with FortiNAC, the FortiNAC requests the PA to log in through a pop-up window. It is possible to search the keyword 'Login' in the 'C:\ProgramData\Bradford Networks\bndaemon_log.txt'. 2023-03-01 12:41:39 UTC :: Received,req=89077217,resp=0,Login,FNAC.lab.local <- FortiNAC requested the login credentials from the device. 2023-03-01 12:41:39 UTC :: Processed,req=89077217,resp=0,Login,FNAC.lab.local <- PA responded back with the credentials. If the pop-up window takes too much time to be requested by FortiNAC, then it can be necessary to check the CPU and memory utilization of the FortiNAC. Related Articles: Technical Tip: Persistent Agent communication ports  Technical Tip: Manually install and configure 'Persistent Agent' on Windows OS