FortiNAC
NOTE: FortiNAC is now named FortiNAC-F. For post-9.4 articles, see FortiNAC-F. FortiNAC is a zero-trust network access solution that provides users with enhanced visibility into the Internet of Things (IoT) devices on their enterprise networks.
ndumaj
Staff
Staff
Article Id 254464
Description

This article describes that approving self-registered requests seems to be broken when the 'Legacy View Architecture' is enabled.

Scope

FNAC v9.4.3 impacted.

Solution

It should be possible to approve self-registered requests when the legacy view is enabled.

If trying from FortiNAC GUI then the following error will appear:

 

Not able to approve self-registered requests.png

 

There are 2 options to avoid this error:

1) It is possible to approve the requests by using the mail received link.

2) Disable 'Legacy View Architecture' under System -> Feature Visibility.