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Attempting to load a new key through the License Management view in the UI generates the following error:
'Error: Mismatched MAC Address. The license key you have entered is not compatible with the appliance you are configuring. Please try again. Your existing key has not been changed.'
To fix this issue, verify the new license key has the correct eth0 MAC Address.
1) Compare the MAC Address information in the key file with the system information. Login to the appliance CLI and type one of the following commands, depending on your distribution:
CentOS:
# licensetool -check
FortiNAC-OS:
# get system license -check
Example output:
EFFECTIVE:
system_mac = xx:xx:xx:xx:xx:xx <-- MAC Address of appliance
system_uuid = xxxxxx-xxxx-xxxx-xxx-xxx <-- UUID of appliance
valid_mac_uuid = true <-- MAC & UUID of system and key file match
serial = FNVMCATMxxxxxxx
type = NetworkControlApplicationServer
level = PRO
count = 200
expiration = 0
expired = false
mac = xx:xx:xx:xx:xx:xx <-- MAC Address in key file
uuid = xxxxxx-xxxx-xxxx-xxx-xxx <-- UUID in key file
certificates = [xxxxxx, xxxxxxxx]
The MAC Address and UUID values in the key file are also reflected in the Customer Portal.
2) If the address is incorrect, contact Customer Service to correct it.
When attempting to update a secondary server key where the corresponding MAC address has changed, take the following steps:
UI Method (Configuration Wizard)
See the 'Accessing Configuration Wizard' and 'Apply License Key' sections in the Configuration Wizard reference manual for instructions
CLI Method (CentOS)
See 'Install New Key' under the 'Update Keys Due to UUID/MAC Change' section in the License Upgrade Guide for instructions.
Contact support if further assistance is required.
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