NOTE: FortiNAC is now named FortiNAC-F. For post-9.4 articles, see FortiNAC-F. FortiNAC is a zero-trust network access solution that provides users with enhanced visibility into the Internet of Things (IoT) devices on their enterprise networks.
This article describes how to manually remove the Analytics/Reporter product (FortiNAC-R) configuration from the appliance.
Scope
Versions: 8.x and 9.x.
Solution
When the Analytics Configuration is removed via the Administration UI, the settings are not removed from the configuration file on the appliance. Consequently, the Analytics Agent is not disabled and the appliance continues to attempt to connect to the analytics server.
Remove the configuration via the Administration GUI.
Contact Support for assistance.
1) Log in to the appliance CLI as root.
2) Issue the following three commands followed by a reboot of the system:
systemctl mask analytics_agent.service sed -i 's/^ANALYTICS_KEY=.*/ANALYTICS_KEY=/g' /etc/sysconfig/analytics_agent sed -i 's/^IP=.*/IP=/g' /etc/sysconfig/analytics_agent
