Technical Tip: L2 polling not updating FortiSwitch information

[kmody]

Description	This article describes how to handle a scenario where L2 polling fails to update host information on FortiSwitches in FortiLink mode due to spaces in the switch name.
Scope	All FortiNAC versions.
Solution	FortiNAC and FortiSwitch in FortiLink mode require API integrations as explained in the integration doc. If there are spaces in the name of the FortiSwitch, it causes an 'Illegal Character Exception' error and the API call does not complete. This is where the FortiNAC is unable to get the L2 host information on L2 polling. The error in the FortiNAC logs can be seen below: To fix the issue: Remove the spaces from the FortiSwitches manually from the FortiGate. This can be done via the FortiGate GUI under WiFi & Switch Controller -> Managed FortiSwitches. Character Restrictions can be set up in the FortiGate to avoid this issue using Technical Tip: Naming rules and character restrictions.