Technical Tip: How to restart processes via the CLI

[FortiKoala]

Description

This article describes the steps necessary to restart control processes via the CLI.

Scope

FortiNAC.

Solution

Note the following:

• If a High Availability (HA) Configuration is in use, see this article.
• This does not reboot the appliance.
• In a Control Server/Application Server pair, this procedure is performed on the Control Server.  It will restart the processes on the Application Server as well.
• During restart, VLANs will not be switched, Captive Portal pages will not be served and RADIUS requests will not be responded to until processes are back up.
  

1. SSH as root to the Control Server or Control/Application Server.
   
   
2. Shut down the processes. Enter the following command:

shutdownNAC

3. Enter the following command:

jps 

(Use the jps command until no 'Yams' process is seen running. This may take five to twenty seconds.)

4. Start the processes up again. Enter the following command:
   

startupNAC 

The message 'Master Process is Running' should appear.

Note: The startup could take anywhere between roughly 5-10 minutes. Try waiting for that length of time before attempting to access the Administrative UI.