Guest Self-Registration displaying error ...

FortiNAC

NOTE: FortiNAC is now named FortiNAC-F. For post-9.4 articles, see FortiNAC-F. FortiNAC is a zero-trust network access solution that provides users with enhanced visibility into the Internet of Things (IoT) devices on their enterprise networks.

Article Id 256195

Description

This article describes the case when guests registering via the Self-Registration Login portal are receiving an error 'The input is required' after requesting guest access.

The issue occurs when there is no Message template selected in Portal -> Portal configuration -> Registration -> Self Registration Login.

Scope

FortiNAC v9.4.

Solution

In the FortiNAC Admin UI, navigate to System -> Settings -> System Communication -> Email/SMS Message Template.
Create the following templates:

Guest Account Details.
Self-Registration Request.
Guest Account Password.

3. Once the message template has been created, navigate to Portal -> Portal configuration -> Registration -> Self Registration Login.

Select the applicable Message template to be used for the Guest Details Message Template, Guest Password Message Template, and Message Template.

Note:

The issue can be fixed also by upgrading the FortiNAC to v7.4.0, v7.2.4, v9.4.4, and above.

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Technical Tip: Guest Self-Registration displaying error 'The input is required'

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