Description
Upon running dissolvable agent version 3.1 or later during the remote registration process, the prompt to input the server name (FQDN) appears.
Versions 3.1 and higher require SSL certificate authentication, and therefore, need the application server's host name in order to connect.
The dissolvable agent uses SRV queries in an attempt to resolve the host name.
The application server DNS configuration comes with built-in SRV records so the dissolvable agent's name resolution is resolved when the host is isolated.
When using public DNS or other DNS where these SRV records are not configured, the SRV queries are not answered.
Consequently, the agent requires the end user to fill in the application Server URL.
This article describes how to process.
Scope
Version: 8.x.
Solution
Provide end user instructions in the portal page to enter the server's URL when prompted using format https://hostname.domain.tld.
Example: https://NACServer.bradfordnetworks.com
The portal page can be modified by navigating to System -> Portal Configuration.
Example:
When prompted, download a small program and run it to verify that the computer will meet the network policies.
When prompted for the Server URL, copy and paste 'https://NACServer.bradfordnetworks.com' (without quotes) into the dialog.
