Technical Tip: Cannot uninstall Windows Persistent...

FortiNAC

NOTE: FortiNAC is now named FortiNAC-F. For post-9.4 articles, see FortiNAC-F. FortiNAC is a zero-trust network access solution that provides users with enhanced visibility into the Internet of Things (IoT) devices on their enterprise networks.

Article Id 215742

Description

This article describes the steps to locate the GUID of the installed Windows Persistent Agent product and how to remove the InstallSource when the InstallSource is no longer accessible and the agent cannot be uninstalled using the installer file.

Scope

FortiNAC Persistent Agent all versions.

Solution

1) Find the agent GUID in Registry.

Computer\HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Bradford Networks\Client Security Agent

Uninstall should show a GUID alphanumeric string with hyphens.

2) Locate the Uninstall location using the GUID.

Computer\HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Microsoft\Windows\CurrentVersion\Uninstall\

3) Remove the InstallSource key.

4) Proceed to install normally.

689

Contributors

blarochelle
Anonymous

Broad. Integrated. Automated.

The Fortinet Security Fabric brings together the concepts of convergence and consolidation to provide comprehensive cybersecurity protection for all users, devices, and applications and across all network edges.

Technical Tip: Cannot uninstall Windows Persistent Agent when Installer Location is no longer accessible