Technical Tip: Upgrade aborts when remote backup fails

[cmaheu]

Description

This article describes the behavior where software upgrades fail to complete when remote backups are configured but not working.

Examples of errors displayed when upgrading and in the update_log file in /bsc/campusMgrUpdates:

"Running backup ./.backup_config: line 24: unexpected EOF while looking for matching"

Error: FTP transfer failed from <FortiNAC hostname> to <FTP server hostname or IP address>

(Or similar error indicating transfer failure if using SSH)

Running the /bsc/campusMgr/bin/systemBackup script results in the same error.

Scope

FortiNAC v8.3 and above.

Solution

1. In the Administration UI, navigate to System -> Settings -> System Management -> Remote Backup Configuration.
2. Correct the settings so the remote backup completes, or disable the remote backup option (note: disabling the feature removes remote backup configuration).
3. Select Save Settings.
4. Re-run the software upgrade.

For more information on backups, see the Backup and Restore reference manual in the Document Library.

Related articles:

Technical Note: Upgrade aborts indicating multiple packages

Technical Note: Upgrade aborts with error detecting CentOS 5