Description
When adding a network device in Inventory, a question mark (?) appears for the device icon.
Discovered devices displaying a '?' icon indicate the currently running version does not have a mapping for that device's System OID (device is not supported).
Device mappings are used to manage the device by performing functions such as L2/L3 Polling, Reading, and Switching VLANs.
These functions are required in order for the device to be managed.
Scope
FortiNAC:v9.x, F7.2
Solution
Option 1: Map as a Generic SNMP Device.
This option is sufficient for L3 devices that are modeled only to collect L3 information and will not be placed under enforcement.
For instructions, see the related KB article below.
If ports will be enforced, this is not a recommended option.
See options 2 and 3.
Option 2: Map Using an Existing Device Mapping.
When a device is mapped to an existing System OID, the CLI commands and SNMP OIDs used for the existing model are used for performing the same functions on the new device.
Option 3: Request Device Support .
If support for this device was not already included in a later version, open a feature request to add support.
For details on the required information to supply, see related KB article below.
https://community.fortinet.com/t5/FortiNAC/Technical-Note-Information-to-provide-when-requesting-dev...
Related Articles:
Technical Note: Unable to model device in GUI
Technical Note: Determining device support
