Description
This article describes the case when a Juniper switch does not display Port Change information even after VLANs have been switched.
When Right-clicking' on the Port Changes option in Topology for a Juniper switch's Port column, the window displaying the port changes is blank after successfully switching VLANs on the port.
Scope
FortiNAC and Juniper switches.
Solution
- In Topology, confirm the CLI credentials are correct in the Model Configuration. If validation fails, refer to the related KB article below.
- Increase the SSH Timeout setting to 60 seconds.
- Navigate to Network -> Inventory -> Credentials.
- Edit the field Telnet/SSH Connection Timeout (Sec):
If behavior persists, enable debug and log the session attempt while reproducing the behavior. Contact Support if assistance is needed.
- In the Control Server CLI, type:
nacdebug -name TelnetServer true
-
Send debug output to a separate text file.
Option 1:
Enable session logging in a terminal emulation application (such as PuTTY), then type:
logs
tail -F output.master
Option 2:
Send output to a file in the /bsc/logs directory. Type:
logs
tail -F output.master | tee CLIDebug.out
-
'Right-click' the port in question in Port View and select Port Changes.
-
Type Ctrl-C to stop tail.
-
Disable debug. Type:
nacdebug -name TelnetServer false
-
Open a support ticket and provide the following information:
- Log file (if CLIDebug.out was created, the file can be downloaded to a computer using SCP).
- Screen capture of the device's Element tab in Network Devices -> Topology.
- Screen capture of Help -> About.
Related article:
