NOTE: FortiNAC is now named FortiNAC-F. For post-9.4 articles, see FortiNAC-F. FortiNAC is a zero-trust network access solution that provides users with enhanced visibility into the Internet of Things (IoT) devices on their enterprise networks.
Article Id 196683

This article describes although the Polling tab for a switch in Topology shows L2 Polling is successful, the Ports View does not display hosts that are currently connected to certain ports.  This can occur if the affected ports have the Secure Ports feature enabled.  
The Secure Port feature only allows communication for certain MAC addresses. This is typically done using static MAC Address entries. 

Example of switch output when Secure Ports feature is not enabled:
0008.e3ff.fd90 DYNAMIC
0009.0f09.0017 DYNAMIC
000a.f779.e3fe DYNAMIC  

Example when Secure Ports is enabled:
0008.e3ff.fd90 STATIC
0009.0f09.0017 STATIC
000a.f779.e3fe STATIC

By default, static MAC Addresses are not read from the MAC Address table of a switch.  Hosts connected to ports configured for Secure Port will not be detected unless the additional configuration is completed.

Version: All


  1.  In the Administration UI, navigate to: (8.x) Network Devices -> Topology.                                                            (9.x) Network Devices -> Inventory.
  2. Right-click on the switch model and select Model Configuration.
  3. Place a checkmark in the box for Secure Ports is enabled for ports on this device(s).
  4. Click Apply.
  5. Click the Polling tab and next to L2 (Hosts) Polling, click Poll Now.  

The MAC address information should update properly.

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Technical Tip: Port in Topology View displays a green link light