DescriptionWhen navigating to System > Settings > Security > Certificate Management in the Administration UI, the view will not display.
This can occur if there was an error generated when installing the certificates to any of the targets (Tomcat Admin, Persistent Agent, or
Portal).
Solution1. In the Control Server CLI, typetail -F /bsc/logs/tomcat-admin/catalina.out
2. Attempt to load the Certificate Management view.
If the following error was printed:
"The supplied data is not a UTF-8 String"It is possible there was an error during the installation of the certificates to one of the targets.
3. Type Ctrl-C to stop tail.
4. If an error generated upon installation, delete the certificate for that target from the keystore:
keytool -delete -alias agent -keystore /bsc/campusMgr/.keystore -storepass ^8Bradford%23
Where...
Portal alias name: portal
Admin UI alias name: tomcat
Agent alias name: agent
Once the certificate is removed from the keystore, the Certificate Management view should load successfully.
Contact Support for assistance.