FortiNAC-F is a zero-trust network access solution that provides users with enhanced visibility into the Internet of Things (IoT) devices on their enterprise networks. For legacy FortiNAC articles prior to FortiNAC-F 7.2, see FortiNAC.
This article describes installing a new license key with a different serial number than the existing key on FortiNAC Manager VMs. Most commonly seen in environments where a license has expired and a new license must be registered and installed.
This is currently not supported and can cause unexpected behavior in FortiNAC manager:
Multiple license entries are listed in the Manager's License Management view.
Communication between Managers within a cluster configuration is no longer working properly.
This is also listed under Known Issues in v7.6.5 Release Notes.
Backup the following and save to a remote server. They will be restored later.
System files.
Database file.
Configuration file.
License Key: Download the key containing the new serial number from the Fortinet Support Portal.
Perform Factory reset.
Reconfigure the Manager’s port1 IP address & apply license key file.
Restore the system and configuration files.
Login to FortiNAC GUI.
Restore the database.
Once the system has been restored, add the Manager’s new serial number to the managed CAs and other Managers (if applicable). See Configuration in the FortiNAC Manager Administration Guide for instructions.
