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To get more information on the issue, it is possible to tail the output.master file in FortiNAC CLI while recreating the issue.
The following exceptions will be presented:
diagnose tail -F output.master
2025-11-24 07:32:07.463 +0100 [https-jsse-nio-0.0.0.0-8443-exec-333] WARN yams.RestExceptionMapper - ip: 10.252.252.37, url: https://naclab1.forti.lab:8443/actions/user/delete
java.lang.NullPointerException: null
at com.bsc.bean.UserBean.validateRemoveUsersPermissions(UserBean.java:1475)
at com.bsc.servlet.user.UserRecordService.deleteMultiple(UserRecordService.java:1296)
at java.base/jdk.internal.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at java.base/jdk.internal.reflect.NativeMethodAccessorImpl.invoke(Unknown Source)
at java.base/jdk.internal.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source)
at java.base/java.lang.reflect.Method.invoke(Unknown Source)
at org.glassfish.jersey.server.model.internal.ResourceMethodInvocationHandlerFactory.lambda$static$0(ResourceMethodInvocationHandlerFactory.java:52)
at org.glassfish.jersey.server.model.internal.AbstractJavaResourceMethodDispatcher$1.run(AbstractJavaResourceMethodDispatcher.java:134)
at org.glassfish.jersey.server.model.internal.AbstractJavaResourceMethodDispatcher.invoke(AbstractJavaResourceMethodDispatcher.java:177)
at org.glassfish.jersey.server.model.internal.JavaResourceMethodDispatcherProvider$ResponseOutInvoker.doDispatch(JavaResourceMethodDispatcherProvider.java:176)
at org.glassfish.jersey.server.model.internal.AbstractJavaResourceMethodDispatcher.dispatch(AbstractJavaResourceMethodDispatcher.java:81)
at org.glassfish.jersey.server.model.ResourceMethodInvoker.invoke(ResourceMethodInvoker.java:478)
at org.glassfish.jersey.server.model.ResourceMethodInvoker.apply(ResourceMethodInvoker.java:400)
at org.glassfish.jersey.server.model.ResourceMethodInvoker.apply(ResourceMethodInvoker.java:81)
at org.glassfish.jersey.server.ServerRuntime$1.run(ServerRuntime.java:255)
at org.glassfish.jersey.internal.Errors$1.call(Errors.java:248)
at org.glassfish.jersey.internal.Errors$1.call(Errors.java:244)
at org.glassfish.jersey.internal.Errors.process(Errors.java:292)
at org.glassfish.jersey.internal.Errors.process(Errors.java:274)
at org.glassfish.jersey.internal.Errors.process(Errors.java:244)
at org.glassfish.jersey.process.internal.RequestScope.runInScope(RequestScope.java:265)
at org.glassfish.jersey.server.ServerRuntime.process(ServerRuntime.java:234)
at org.glassfish.jersey.server.ApplicationHandler.handle(ApplicationHandler.java:684)
at org.glassfish.jersey.servlet.WebComponent.serviceImpl(WebComponent.java:394)
at org.glassfish.jersey.servlet.WebComponent.service(WebComponent.java:346)
at org.glassfish.jersey.servlet.ServletContainer.service(ServletContainer.java:358)
at org.glassfish.jersey.servlet.ServletContainer.service(ServletContainer.java:311)
at org.glassfish.jersey.servlet.ServletContainer.service(ServletContainer.java:205)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:199)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:144)
at org.apache.tomcat.websocket.server.WsFilter.doFilter(WsFilter.java:51)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:168)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:144)
at com.bsc.bean.ContentSecurityFilter.doFilter(ContentSecurityFilter.java:41)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:168)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:144)
at org.apache.catalina.filters.HttpHeaderSecurityFilter.doFilter(HttpHeaderSecurityFilter.java:129)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:168)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:144)
at com.bsc.bean.HttpOnlyFilter.doFilter(HttpOnlyFilter.java:64)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:168)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:144)
at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:168)
at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:90)
at org.apache.catalina.authenticator.AuthenticatorBase.invoke(AuthenticatorBase.java:597)
at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:130)
at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:93)
at org.apache.catalina.valves.AbstractAccessLogValve.invoke(AbstractAccessLogValve.java:660)
at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:74)
at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:346)
at org.apache.coyote.http2.StreamProcessor.service(StreamProcessor.java:464)
at org.apache.coyote.AbstractProcessorLight.process(AbstractProcessorLight.java:63)
at org.apache.coyote.http2.StreamProcessor.process(StreamProcessor.java:102)
at org.apache.coyote.http2.StreamRunnable.run(StreamRunnable.java:35)
at org.apache.tomcat.util.threads.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1190)
at org.apache.tomcat.util.threads.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:659)
at org.apache.tomcat.util.threads.TaskThread$WrappingRunnable.run(TaskThread.java:63)
at java.base/java.lang.Thread.run(Unknown Source)
The issue is related to FortiNAC being licensed without certificates. Certificates are required for multiple FortiNAC features to work properly.
To validate if FortiNAC is licensed with certificates:
naclab1 # get system license
EFFECTIVE:
serial = FNVXxxxxxxxxxxx
type = NetworkControlApplicationServer
level = PRO
count = 100000
expiration = 344 days
expired = false
mac = xxxxxxxxxx
uuid = xxxxxxxxxxxxxxxxxxxx
certificates = [xxxxxxxxxxxxxxxxxxxxx, yyyyyyyyyyyyyyyyyyyyyyyyy] <---------- Certificates should be populated.
If certificates are missing, go to support.fortinet.com and download the license key to upload it again to FortiNAC.
 Figure 1. Downloading the License key from support portal.
After uploading the license key, validate again if certificates are populated. In case the issue is persisiting, contact support by issuing a Technical support Ticket and provide the FortiNAC system logs as noted in this KB article: Technical Tip: How to get a debug log report from FortiNAC-CA or FortiNAC-Manager
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