Technical Tip: Export large files from FortiNAC-F to a support ticket

[cmaheu]

Description	This article describes the steps to provide large files stored on the FortiNAC-F appliance to Technical Support. The process is useful for customers who need to provide files that are typically too large to attach to a ticket in the Customer Support Portal.  See related documents for commonly collected files to submit to support: How to get a debug log report from FortiNAC-CA or FortiNAC-Manager Run tcpdump in FortiNAC-F and save capture as a file FortiNAC Local backup file locations
Scope	FortiNAC-F, FortiNAC-OS.
Solution	Open the article Uploading and Downloading large files to a support ticket using SFTP.  Complete the steps described in the article: Enable SFTP access (requires Technical Support's assistance) Record the SFTP information (Fortinet FTP Address, User ID & Password) Note: The SFTP client example in the article will not be used and should be ignored. Ensure firewall policies allow SFTP access (port 2222) between FortiNAC-F port1 (management) IP address and Fortinet FTP address. Log in to the FortiNAC-F CLI as admin. Upload the file(s) to the Fortinet FTP server: execute enter-shell sftp -P 2222 <USER_ID>@<FTP_Address>:/ <<< $'put <FortiNAC_path/filename>'  Enter password when prompted. Comment on the ticket to notify Technical Support the files have been uploaded to the FTP server. The support engineer will be able to download the files.  Note: Files will not be displayed in the ticket. For example: SFTP Information User ID: U_1234 FTP Address: SFTP:// support.fortinet.com.2222 FortiNAC path/filenames Logs /bsc/campusMgrUpdates/log-snapshot-fortinac-20255678.tar.gz Packet Capture /bsc/campusMgrUpdates/capture20255678.pcap Database /bsc/backups/database/FortiNAC_DataBase_BackUp_20255678_fortinac.gz Upload logs, database and packet capture: execute enter-shell sftp -P 2222 U_1234@support.fortinet.com:/ <<< $'put /bsc/campusMgrUpdates/log-snapshot-fortinac-20251234.tar.gz' sftp -P 2222 U_1234@support.fortinet.com:/ <<< $'put /bsc/campusMgrUpdates/capture20251234.pcap' sftp -P 2222 U_1234@support.fortinet.com:/ <<< $'put /bsc/backups/database/FortiNAC_DataBase_BackUp_20251234_fortinac.gz'