Troubleshooting Tip: Upgrade Status ‘Firmware Upgrade Status Not Found’ for Managed Devices in FortiManager

[haziqsulaiman]

Description	This article describes common troubleshooting steps for the issue of FortiManager showing the Upgrade Status of managed devices as ‘Firmware Upgrade License Not Found’.
Scope	FortiManager.
Solution	It is possible to encounter the following issue where the Upgrade Status of a managed device shows as ‘Firmware Upgrade License Not Found’. Ensure that the FortiGate still has a valid license.                                            If the license on FortiGate is valid but it shows as Firmware Upgrade License Not Found on FortiManager, then most likely there is a connectivity issue between FortiManager and FortiGuard server. Verify the connection from FortiManager to FortiGuard. Two of the commands are possible to use to verify FortiManager-FortiGuard connectivity: diagnose fmupdate update-status fgd diagnose fmudpate update-status fds The following article discusses more on verifying FortiGuard connectivity on FortiManager: Technical Tip: Verifying FortiGuard connectivity on FortiManager Another common setting that is possible to check in FortiManager is the web proxy setting. For FortiManager 7.4.1 and above, and 7.2.6 and above, this setting can be found under System Settings -> Advanced -> Misc Settings -> Use Web Proxy. For earlier versions of FortiManager, this setting can be found under FortiGuard -> Settings. FortiGuard AntiVirus and IPS Settings -> Use Web Proxy. FortiGuard Web Filter and Email Filter Settings -> Use Web Proxy. Make sure to use the correct IP address, port number, and credentials. It is also possible to configure the settings from the CLI. Refer to the following article: Technical Tip: Setting up FortiManager behind Web Proxy to act as standalone FortiGuard FDS server f... Related articles: Technical Tip: Verifying FortiGuard connectivity on FortiManager Technical Tip: Setting up FortiManager behind Web Proxy to act as standalone FortiGuard FDS server f...