Description
This article describes how to troubleshoot when it is not possible to select Setup Firmware Upgrade in FortiManager under Device Manager. The selection is under Device Manager -> Device & Groups -> Select FortiGate device -> Right Click -> Firmware Upgrade.
Scope
FortiManager, FortiGate.
Solution
Confirm that the FortiGate license information is getting the update from the FortiGuard server. From the GUI, this can be observed under FortiGuard -> Device Licenses.
From CLI, get the latest information as per the below command, and confirm Firmware & General Updates (FMWR) are not expired:
FMG-v746 # diagnose fmupdate dbcontract FGVM0XXXXXXXXXXX
FGVM0XXXXXXXXXXX [SERIAL_NO]
AccountID: XXX
Industry: Technology
Company: XXXXX
Contract: 22
AFAC-1-06-20250708
AVDB-1-06-20280302
AVEN-1-06-20280302
COMP-1-20-20270303
DLDB-1-06-20250708
ENHN-1-20-20270303
FAIS-1-06-20250708
FCSS-1-10-20240303
FGSA-1-06-20260303
FMGC-1-06-20240305
FMWR-1-06-20270303 <----- Make sure this has not expired.
FRVS-1-06-20270303
FURL-1-06-20270303
IOTH-1-06-20260303
ISSS-1-06-20260303
NIDS-1-06-20270303
PBDS-1-06-20250708
SOAR-1-06-20250708
SPAM-1-06-20270303
SPRT-1-20-20270303
SWNM-1-06-20250708
ZHVO-1-06-20280302
Contract Raw Data:
Contract=AFAC-1-06-20250708:0:1:1:0*AVDB-1-06-20280302:0:1:1:0*AVEN-1-06-20280302:0:1:1:0*COMP-1-20-20270303:0:1:1:0*DLDB-1-06-20250708:0:1:1:0*ENHN-1-20-20270303:0:1:1:0*FAIS-1-06-20250708:0:1:1:0*FCSS-1-10-20240303:0:1:1:0*FGSA-1-06-20260303:0:1:1:0*FMGC-1-06-20240305:0:1:1:0*FMWR-1-06-20270303:0:1:1:0*FRVS-1-06-20270303:0:1:1:0*FURL-1-06-20270303:0:1:1:0*IOTH-1-06-20260303:0:1:1:0*ISSS-1-06-20260303:0:1:1:0*NIDS-1-06-20270303:0:1:1:0*PBDS-1-06-20250708:0:1:1:0*SOAR-1-06-20250708:0:1:1:0*SPAM-1-06-20270303:0:1:1:0*SPRT-1-20-
Make sure no schedule upgrade has been set up, or cancel and proceed with a manual upgrade.
Related article:
Technical Tip: Verifying FortiGuard connectivity on FortiManager
