| Description |
This article describes how to troubleshoot issues related to VM license expiry for FortiManager/FortiAnalyzer Flex VM. |
| Scope |
FortiManager Flex VM. FortiAnalyzer Flex VM. |
| Solution |
The user may encounter the following error message when attempting to access the FortiManager/FortiAnalyzer Flex VM on the GUI.
VM License is expired
The same VM license expired status can also be seen from the following CLI command.
get system status Platform Type : FMG-VM64-AWS Platform Full Name : FortiManager-VM64-AWS Version : v7.4.7-build2685 250527 (GA.M) Serial Number : FMVMELTMXXXXXX BIOS version : 04000002 Hostname : fmgflex Max Number of Admin Domains : 5 Max Number of Device Groups : 5 Admin Domain Configuration : Disabled FIPS Mode : Disabled HA Mode : Stand Alone Branch Point : 2308 Release Version Information : GA Current Time : Tue May 07 10:12:45 EST 2025 Daylight Time Saving : Yes Time Zone : (GMT-5:00) Eastern Time (US & Canada). x86-64 Applications : Yes Disk Usage : Free 71.19GB, Total 78.24GB File System : Ext4 License Status : Expired
This generally happens when the previous license file token applied to the FortiManager/FortiAnalyzer Flex VM is no longer valid. To resolve this, regenerate a new license file token from the FortiFlex portal and run the following CLI command in the FortiManager/FortiAnalyzer Flex VM CLI console to activate the new license file token (reboot triggered).
execute vm-license <new license file token>
Once the FortiManager/FortiAnalyzer Flex VM has been rebooted, the user should be able to log in and regain access to the GUI successfully.
get system status Platform Type : FMG-VM64-AWS Platform Full Name : FortiManager-VM64-AWS Version : v7.4.7-build2685 250527 (GA.M) Serial Number : FMVMELTMXXXXXX BIOS version : 04000002 Hostname : fmgflex Max Number of Admin Domains : 5 Max Number of Device Groups : 5 Admin Domain Configuration : Disabled FIPS Mode : Disabled HA Mode : Stand Alone Branch Point : 2308 Release Version Information : GA Current Time : Tue May 07 10:12:45 EST 2025 Daylight Time Saving : Yes Time Zone : (GMT-5:00) Eastern Time (US & Canada). x86-64 Applications : Yes Disk Usage : Free 71.19GB, Total 78.24GB File System : Ext4 License Status : Valid |
