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To fix the issue, check the connectivity between FortiManager and Universal docker:
- Check the DNS connection:
show system dns
config system DNS
set primary 208.91.112.52
execute ping 208.91.112.52
PING 208.91.112.52 (208.91.112.52): 56 data bytes
64 bytes from 208.91.112.52: seq=0 ttl=57 time=0.897 ms
64 bytes from 208.91.112.52: seq=1 ttl=57 time=0.899 ms
64 bytes from 208.91.112.52: seq=2 ttl=57 time=0.810 ms
64 bytes from 208.91.112.52: seq=3 ttl=57 time=0.838 ms
--- 208.91.112.52 ping statistics ---
4 packets transmitted, 4 packets received, 0% packet loss
round-trip min/avg/max = 0.810/0.861/0.899 ms
- Ping the IP Docker:
execute ping 154.52.26.107
PING 154.52.26.107 (154.52.26.107): 56 data bytes
64 bytes from 154.52.26.107: seq=0 ttl=48 time=269.103 ms
64 bytes from 154.52.26.107: seq=1 ttl=48 time=268.967 ms
64 bytes from 154.52.26.107: seq=2 ttl=48 time=268.919 ms
64 bytes from 154.52.26.107: seq=3 ttl=48 time=268.957 ms
- Traceroute the Docker IP:
execute traceroute 154.52.26.107
traceroute to 154.52.26.107 (154.52.26.107), 32 hops max, 84 byte packets
1 10.5.100.65 2 ms 2 ms 2 ms
2 10.5.60.95 1 ms 1 ms 1 ms
3 10.5.60.9 2 ms 2 ms 2 ms
4 10.5.60.92 0 ms 0 ms 0 ms
5 10.5.53.1 0 ms 0 ms 0 ms
6 43.225.X.X
.............
..............
23 38.104.251.50 269 ms 269 ms 269 ms
24 154.52.26.96 268 ms 268 ms 269 ms
25 154.52.26.107 268 ms 268 ms 269 ms
If there is no issue related to connectivity, continue to reset the docker as below:
dia docker reset universalconnector
After the reset, run again the docker:
config system docker
set universalconnector enable
end
The result will appear as below::
Starting dockerd
Pulling universalconnector: registry.fortinet.com/universalconnector/universalconnector:latest
Pull (1 of 1): registry.fortinet.com/universalconnector/universalconnector:latest@sha256:9c2d793b7d58a96d90be33419bb53a466511a87d5aa38287
80a1142f763e9e6d
registry.fortinet.com/universalconnector/universalconnector@sha256:9c2d793b7d58a96d90be33419bb53a466511a87d5aa3828780a1142f763e9e6d: Pull
ing from universalconnector/universalconnector
f84cab65f19f: Pull complete
946349064626: Pull complete
d193d7009e28: Pull complete
e447673c7935: Pull complete
b0532fa0cde1: Pull complete
7fe1e681e7b2: Pull complete
378d19c5f29b: Pull complete
9ea6f8da38ae: Pull complete
41939890cb4e: Pull complete
11cfef38c693: Pull complete
13a75f58c1ee: Pull complete
Digest: sha256:9c2d793b7d58a96d90be33419bb53a466511a87d5aa3828780a1142f763e9e6d
Status: Downloaded newer image for registry.fortinet.com/universalconnector/universalconnector@sha256:9c2d793b7d58a96d90be33419bb53a46651
1a87d5aa3828780a1142f763e9e6d
Tagging registry.fortinet.com/universalconnector/universalconnector@sha256:9c2d793b7d58a96d90be33419bb53a466511a87d5aa3828780a1142f763e9e
6d as registry.fortinet.com/universalconnector/universalconnector:latest
registry.fortinet.com/universalconnector/universalconnector:latest
Starting universalconnector
Creating network "universalconnector_backend" with the default driver
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