FortiManager
FortiManager supports network operations use cases for centralized management, best practices compliance, and workflow automation to provide better protection against breaches.
Arif69
Staff
Staff
Article Id 413862
Description This article describes how to troubleshoot the error 'data not exist' in regards to user group when retrieving the configuration.
Scope FortiManager, FortiAnalyzer.
Solution

When retrieving FortiGate's configuration, it returns the following error:

 

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When checking the FortiGate's configuration TAC report, the following can be seen in the user group:

 

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It means the 'guest' in the set member "guest" command does not exist or configured.

 

There are 2 ways to fix the error:

 

  1. Remove the 'guest' from the command by running the command:

 

config user group

    edit "Guest-group"

        unset member

end

 

  1. Configure the 'guest' in FortiGate in User & Authentication -> User Definition -> Create new.