Troubleshooting Tip: Fail to integrate FortiGate in VM mode

[Nur]

Description	This article describes an issue where FortiManager and FortiManager-VM are unable to integrate FortiGate-VM.
Scope	FortiManager, VM, and FortiGate-VM.
Solution	When integrating FortiManager and FortiGate, a pop-up error 'Unsupported device model' appears: On the latest FortiManager firmware version (v7.4.7, v7.6.3, and onwards), a configuration has been added: Bezza-kvm30 # config system global (global)# set fgfm-allow-vm  disable    Don't allow VM platform connection in FGFM. enable     Allow VM platform connection in FGFM. (global)# set fgfm-allow-vm enable (global)# end                                   By default, the 'fgfm-allow-vm' is disabled. However, a managed device (in VM Mode ) that integrates FortiManager needs to enable the 'fgfm-allow-vm'. After enabling the fgfm-allow-vm, refresh the FortiManager and add the FortiGate from the FortiManager.