| Description |
This article describes how to troubleshoot an issue in FortiManager where exporting policy packages to Excel will generate empty (.xlsx) files. |
| Scope | FortiManager. |
| Solution |
Issue Example: When exporting the Policy Package, the user may encounter the following issue where the downloaded xlsx file cannot be opened.
From FortiManager, there is no error output when performing the export, and the file was downloaded successfully. However, when checking in File Explorer, the size of the file is 0 bytes.
This issue might be caused by invalid character(s) in the policies. For example, the following policy references a Service Object that contains a backslash (\) character, causing issues when exporting Policy Packages.
Troubleshooting: Change or remove the backslash character from the Service Object’s name (e.g. TCP\443 -> TCP/443).
The Policy Export to Excel should be downloading the file correctly.
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