Troubleshooting Tip: Cannot poll certain user group from FSSO Connector

[haziqsulaiman]

Description	This article describes the troubleshooting steps that can be taken if some user groups cannot be polled from FSSO Connector in FortiManager.
Scope	FortiManager.
Solution	In the example below, FSSO Agent (FortiAuthenticator / FAC2) has three groups configured: testgrp1 testgrpA testgrpB However, when checked in FortiManager, only 'testgrpA' and 'testgrpB' can be seen from the FSSO Connector FAC2. Comparing the two images, the user group 'testgrp1' is not received from the FSSO connector. As a troubleshooting step, users can check if this object already exists in the ADOM DB under Policy & Objects -> Advanced -> CLI Configurations: user -> adgrp. In the example, the user group 'testgrp1' is already polled from another FSSO Connector FAC1. One solution for this is to make sure the user group has a unique name in each FSSO Agent. In the example, the user group 'testgrp1' in FAC2 has been changed to 'testgrp1_FAC2' and can now be retrieved.