FortiManager
FortiManager supports network operations use cases for centralized management, best practices compliance, and workflow automation to provide better protection against breaches.
jasonhong
Staff & Editor
Staff & Editor
Article Id 414618
Description

This article describes how to troubleshoot Internal Server Error when accessing map related pages in FortiManager/FortiAnalyzer Cloud.

Scope

FortiManager Cloud, FortiAnalyzer Cloud

Solution

The user may come across an Internal Server Error message, as per the screenshot below, when accessing map-related pages in FortiManager/FortiAnalyzer Cloud. Below are some examples of map-related pages in FortiManager Cloud.

  • Device Manager -> Device & Groups > Managed FortiGate, select the device -> Edit -> HA -> Geographic Coordinate > Show Map.
  • Device Manager -> Monitors -> SD-WAN Monitor.
  • Device Manager -> Monitors -> VPN Monitor.

 

error.png 

This issue generally happens because the FortiManager/FortiAnalyzer Cloud instance map server is not connected to the public Internet. To resolve this, manually update to a public DNS server such as 8.8.8.8 to allow internet access to the map server.

 

By default, users will not be able to update the DNS server details via the Network page in the GUI. Instead, manually update the DNS server details via CLI access.

 

dns.png

 

cli.png

 

config system dns

    set primary 8.8.8.8

end

 

dnsupdate.png

 

Once the DNS server settings are updated, the user should be able to access the map-related pages without any errors.

 

mapupdate.png

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