Technical Tip: How to request FortiManager/FortiAnalyzer Cloud instance migrate/resync to a different FortiCloud Account

[tnesh]

Description	This article describes how to request FortiManager/FortiAnalyzer Cloud instance migration to a different FortiCloud account.
Scope	FortiManager Cloud/FortiAnalyzer Cloud.
Solution	In this example: FortiManager/FortiAnalyzer Cloud deployed under 1616161/account-1 FortiCloud account. New FortiCloud account is 2727272/account-2. During initial FortiManager/FortiAnalyzer Cloud deployment, the cloud instances are deployed under FortiCloud account: 1616161/account-1. Make sure all the assets, license & entitlement/contracts are moved to the new FortiCloud account: 2727272/account-2. Note: Users may raise a 'Customer Service' ticket if facing difficulties moving assets & licenses to a new FortiCloud account Raise a 'Technical Support' ticket with the subject title 'Resync FortiManager/FortiAnalyzer Cloud with New FortiCloud account' as an example and provide the following information: Old FortiCloud account: Account ID: 1616161/account-1 Master User Email: account_1@fortinet.com FMG-SN: FMGVCLTMXX000XXX New FortiCloud account: Account ID: 2727272/account-2 Master User Email: account_2@fortinet.com FMG-SN: FMGVCLTMXX000XXX  The ticket/case engineer will verify and update the user once the FortiManager/FortiAnalyzer cloud instance has resynced with the new FortiCloud account. The user can verify it by accessing the FortiManager/FortiAnalyzer cloud instance via: FortiCloud (support.fortinet.com) -> Services -> FortiManager Cloud/FortiAnalyzer Cloud.  Or: Using direct URL: https:://{account_id}.{region}.fortimanager.forticloud.com https:://{account_id}.{region}.fortianalyzer.forticloud.com