FortiManager
FortiManager supports network operations use cases for centralized management, best practices compliance, and workflow automation to provide better protection against breaches.
Nur
Staff
Staff
Article Id 328559
Description

This article describes that when authorizing the FortiSwitch from FortiManager it can show the error 'FortiCloud registration Failed'.

 

Screenshot 2024-07-28 182009.png

Scope FortiManager, FortiGate, and FortiCloud.
Solution

The registration-related information is requested, returned between FortiGate and FortiGuard, and then monitored by FortiGate.

 

So there might be an issue between FortiGate and FortiGuard, making the FortiGate fail to fetch information.

 

To fix the issue, from the FortiGate side, it is possible to run the below command:

 

config system fortiguard
    set fortiguard-anycast disable // set fortiguard fortinet
end

 

After running the command, register from FortiManager and FortiGate.

 

If it still fails, ensure the FortiManager can run FortiGuard to validate the FortiSwitch Serial Number.

 

exec ping fds1.fortinet.com
exe ping service.fortiguard.net
exe ping update.fortiguard.net
exe ping support.fortinet.com

 

Related article:

Technical Tip: Verifying FortiGuard connectivity on FortiManager