FortiMail
FortiMail provides advanced, multi-layer protection against the full spectrum of email-borne threats
srahmat
Staff
Staff
Article Id 309899
Description This article explains how to troubleshoot a sender domain check that failed when receiving an email from a trusted sender.
Scope FortiMail.
Solution

The sender domain check in Session Profile will check if the sender domain name exists in MX or A record.

Below are the examples of logs when the sender domain check failed:

 

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If the email is sent from a trusted sender, run the below command in FortiMail to troubleshoot the issue:

 

execute nslookup name <sender_domain> type a

 

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If FortiMail cannot resolve the sender domain name, check the DNS setting. The sender domain check will fail if FortiMail is not able to resolve the A or MX record for the sender domain.

Below are examples of how FortiMail can resolve A or MX records for the sender domain:

 

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