FortiMail
FortiMail provides advanced, multi-layer protection against the full spectrum of email-borne threats
pchee
Staff
Staff
Article Id 389716
Description

This article describes how to troubleshoot a scenario where a Microsoft Office 365 outbound connector shows the following error:

 

'552 5.6.0 Headers too large (32768 max)
Reason: [{LED=552 5.6.0 Headers too large (32768 max)};{MSG=}

Scope FortiMail.
Solution

A Microsoft Office 365 outbound connector shows the following error:

 

Error: ‎552 5.6.0 Headers too large (32768 max)
Reason: [{LED=552 5.6.0 Headers too large (32768 max)};{MSG=}

 

Headers too large.jpg

 

Check the Mail Event Log on the FortiMail end. A similar corresponding error will likely be present:

 

CSL.jpg

 

Solution: 

Navigate to Policy -> IP Policy -> IP Policy -> Policy ID -> Session Profile under the SMTP Limit toggle and increase the header size limit shown under the respective session profile.

 

capheader.jpg