FortiMail
FortiMail provides advanced, multi-layer protection against the full spectrum of email-borne threats
cysaw
Staff
Staff
Article Id 307630
Description This article describes what to do if the upgrade button is missing after upgrading the firmware to FortiMail v7.0.X and higher.
Scope

FortiMail.

Solution
  1. The upgrade button is missing from the FortiMail dashboard if not login to FortiMail using any admin account with built-in access-profile 'super_admin_profile'.

 

Snipaste_2024-04-02_08-00-41.png

 

Snipaste_2024-04-02_08-05-36.png

 

  1. In FortiMail v7.0.X and higher, certain system-level actions including firmware upgrade, shutdown, reboot, etc. are only available to the admin account with built-in access-profile 'super_admin_profile'.
  2. The upgrade button will appear if log in with the admin account with the built-in access-profile 'super_admin_profile.

 

Snipaste_2024-04-02_08-02-30.png

Snipaste_2024-04-02_08-03-26.png
Contributors