FortiMail
FortiMail provides advanced, multi-layer protection against the full spectrum of email-borne threats
cysaw
Staff
Staff
Article Id 207011
Description

This article describes what to do if it is not possible to release quarantine email for one domain only.

Scope

 

Solution

1) The below error prompt out when we try to release quarantine email.


cysaw_0-1647498814170.png

 

2) When the mail event log is checked, it will show this error 'QuarantineException( 4 ), QuarantineImpl.cpp:199, 'Non policy matched user@domain.com'.


cysaw_1-1647498814173.png

 

3) This is because there is no matching recipient policy.

4) The solution is to configure a new inbound recipient policy like below.


cysaw_2-1647498814177.png

 

5) The quarantine email can be released successfully now.


cysaw_3-1647498814179.png

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