| Description | This article describes how to verify if FortiMail successfully relay the email. |
| Scope | FortiMail. |
| Solution |
Every email inbound or outbound emails that received by FortiMail will showing in the History Log. In FortiMail v7.6 and above, there is a features to check on the Delivery Status that can be enable in SMTP Service.
Before v7.6, to verify the delivery status for the inbound or outbound email from FortiMail, this could be checked from the cross-search log. Find the message as per below in the cross-search log. As per example, it shows that the email status is sent means the email is successfully relayed to the next hop MTA 'mserver.shol.lab'.
If the recipients did not receive the email, check on the next hop MTA, which is 'mserver.shol.lab' as per the above log example, to see if there is any issue since FortiMail has successfully relayed the email.
Note: In firmware version 8, the same activation process can be followed for the delivery tracking feature. |
