Technical Tip: How to enable Web release and Email release for quarantine email in FortiMail

[Chong_Yoon_Fui_FTNT]

Description

This article describes how to configure a Web release and Email release for a quarantine email in FortiMail.

Scope

FortiMail.

Solution

1. Go to Profile -> Resource -> Create new.
   
2. In the profile, enable 'Web release' and 'Email release'.

3. Go to Policy -> Recipient Policy -> Inbound -> Create new and apply the resource profile created in step 1.

4. Take into consideration, that recipient policies will be evaluated top-down (including system policies), by recipient fields to apply the resource profile settings, so in case it is needed to apply the resource profile to a specific user/user group, create a recipient policy that matches this group and place this policy above any wildcard policy (@) to make sure the web/email setting is applied to the right users (policy #2 above policy #1):

5. From the Quarantine Summary email, will be displayed the Web Actions and Email Actions to release or delete the concerned emails: