| Description | This article provides the solution for fixing messages about missing primary members and groups. |
| Scope | FortiMail v7.6.x. |
| Solution |
To resolve the issue, ensure that each HA group has at least one member assigned the Primary role.
Configuration steps: Go under Navigate to System -> High Availability -> Configuration -> Member and verify that at least one member is assigned the Primary role.
Similarly, each HA group must also have one group designated as Primary.
To configure it, go to System -> High Availability -> Configuration -> Group and ensure that at least one group is set to Primary.
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