Description
This article describes how to troubleshoot when user cannot receives the user quarantine spam report.
Solution
1) Make sure the spam email is matching to a Recipient Policy with antispam and the action is 'Personal Quarantine'.
This article describes how to troubleshoot when user cannot receives the user quarantine spam report.
Solution
1) Make sure the spam email is matching to a Recipient Policy with antispam and the action is 'Personal Quarantine'.
2) Make sure the user quarantine report is enabled on domain level.
Go to Domain & User -> Domain -> edit -> domain -> Quarantine Report Setting -> Report destination
Go to Domain & User -> Domain -> edit -> domain -> Quarantine Report Setting -> Report destination
Enable Original recipient.
3) If message 'Spamreport: skips user preference spam report disabled user <user account>' show up in mail event log, go to Domain & User -> User -> User Preference -> edit -> Antispam Management
Enable 'Receive spam report'.
