Technical Tip: Enabling the FortiSandbox cloud in FortiMail

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Description

This article describes how to enable FortiSandbox Cloud in FortiMail.
During this process, the following error can appear:

Scope

FortiMail, FortiSandbox.

Solution

Enable FortiCloud in FortiMail and log in with a FortiCloud account.
Below are the steps regarding how to enable the FortiSandbox cloud in FortiMail.

1. Go to the Dashboard and find FortiCloud under the license information widget.

2. Select 'Activate' and log in with a FortiCloud account (create a new FortiCloud account if it does not exist yet).

3. FortiCloud shows activated after the login.  

Check the info from the CLI:

execute forticloud info
Login Status: logged in
Account ID: x.x.x.x@gmail.com
HOME: 154.52.10.190:514

4. Enable the FortiSandbox Cloud in FortiMail.

CLI command to verify the status:

diagnose test application fortisandbox connectivity