| Description | This article describes how to view logs to determine whether an email has been delivered. |
| Scope | FortiMail. |
| Solution |
To view logs to see whether an email has been delivered for a specific session-id on FortiMail, go to the FortiMail cross-search log on the Monitor menu.
In the following log collected in another scenario, the 'stat=Deferred' information is visible. After the status information, the reason why the email was not delivered (as provided by the external MTA) is displayed.
to=<thisistestaccount@yahoo.gr>, delay=00:00:00(tries=1), xdelay=00:00:00, mailer=esmtp, pri=115802, acl_delivery_id=1, relay=mx-eu.mail.xxx.yahoodns.net. [x.x.x.x], ip-pool=IP-pool(x.x.x.x), dsn=4.0.0, reply=421 4.7.0 [TSS04] Messages from x.x.x.x temporarily deferred due to unexpected volume or user complaints - 4.16.55.1; see https://postmaster.yahooinc.com/error-codes, stat=Deferred: 421 4.7.0 [TSS04] Messages from x.x.x.x temporarily deferred due to unexpected volume or user complaints - 4.16.55.1; see https://postmaster.yahooinc.com/error-codes |
