Troubleshooting Tip: Antivirus Database Status shows 'Latest Antivirus Extension databases have not been downloaded yet'

[Khidzir_MN]

Description	This article describes how to troubleshoot Antivirus Database Status showing 'Latest Antivirus Extension databases have not been downloaded yet'.
Scope	FortiIsolator.
Solution	From GUI: Go to Dashboard. Under System Information widget. Select 'Update Now'. Wait for a few minutes. Then refresh the widget using the refresh icon (top right of the widget). If the Antivirus Database Status still showing the same status, proceed to the CLI option below. From CLI: SSH to the FortiIsolator and login. Verify the FortiIsolator has Internet access. ping service.fortiguard.net Execute the command below to update (the command should show some outputs before showing the status). update-nowupdate-avupdate-wf Example of output: ------Updating virus database------ 02040000FIEN00100-00006.00277-2410291320*02040000FIDB00101-00092.09146-2410291320*02040000FIDB00201-00092.09093-2410291320*02040000FIDB00301-00092.09117-2410291320 ------Successfully updated virus database------ Example updated Antivirus Database Status: If the Antivirus Database Status still shows the same status, attach the CLI outputs (Step 1 and Step 2) while raising a ticket for TAC to review them.