FortiGate
FortiGate Next Generation Firewall utilizes purpose-built security processors and threat intelligence security services from FortiGuard labs to deliver top-rated protection and high performance, including encrypted traffic.
mle2802
Staff
Staff
Article Id 285639
Description

This article describes the solution for the error 'connectivity failure' in the database and its definition.

Scope FortiGate.
Solution

When running the command 'diagnose autoupdate versions', it is possible to see that the result is 'connectivity failure' for some of the databases or definitions.

 

For example:

 

Malicious Certificate DB

  ---------

  Version: 1.00456

  Contract Expiry Date: Sat Jul 20 2024

  Last Updated using scheduled update on Mon Nov 20 17:06:09 2023

  Last Update Attempt: Wed Nov 22 11:35:20 2023

  Result: Connectivity failure
 

Performing a debug update gives the error:

 

FGT # diagnose debug application update -1 <----- Debug messages will be on for 30 minutes.

FGT # diagnose debug enable

FGT # execute update-now


upd_pkg_recv[1674]-Error allocating memory for rx buffer

 __upd_act_update[336]-Failed receiving update rsp

 

To stop the debug processes after using them, press Ctrl + C and enter 'diagnose debug disable'.

 

The solution is to restart the update process using the following command:


fnsysctl killall updated

 

After that, run the update manually again and the database should be updated.

 

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