Description
This article describes that an error may occur while trying to rate a particular webfiltering service which results in the user seeing a 'Web Page Blocked' message when accessing the internet.
This may be caused by:
This may be caused by:
- An issue about the rating of the FortiGuard Web Filtering feature.
- The expiration of the Web Filtering license.
Scope
FortiGate.
Solution
This will allow users to access the websites when a rating error occurs and will allow the FortiGate unit to use the FortiGuard Web Filtering database that it has stored on the unit to rate the website.
This is applicable even if the FortiGuard Web Filtering license has expired but it will not allow access to the latest update from the FortiGuard service.
Go to Security Profiles -> Web Filter, select the Profile to use, and under 'Rating Options' enable 'Allow Websites When a Rating Error Occurs'.
In CLI:
Scenario 2:
When checking the 'di de rating', two servers were seen:
The FortiGuard settings were changed:
config system fortiguard
set fortiguard-anycast disable
set protocol udp
set port 8888
end
The error was no longer observed.
From v7.4 and above the option for changing the 'Allow website when rating error occurs' has changed.
The Following option shown in the screenshot below needs to be disabled or enabled to either enable or disable the option for rating error.
